Privacy Policy

Last updated: May 2026

Introduction

Vaxio Inc. ("Company," "we," "us," or "our") operates the Frontbell voice-front-desk product, the CE-OS conversational execution engine, and the FUSE integration layer. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information and conversation data in connection with our websites, applications, and services.

Information We Collect

We collect the following types of information to provide voice-AI services:

• Account Information: Name, email address, phone number, company name, business address, and payment information.
• Conversation Data: Voice call recordings, call transcripts, chat messages, and SMS exchanges processed through Frontbell. Stored securely; used to deliver the service, maintain context across channels, and improve quality.
• Business Data: Customer information, job details, scheduling information, calendar data, and CRM information synced through FUSE integrations with third-party systems.
• Usage Information: How you interact with Frontbell, CE-OS, and FUSE, including feature usage, conversation length, integrations used, and performance metrics.
• Device & Call Metadata: IP address, browser type, operating system, device identifiers, and call metadata (duration, timestamp, participants, carrier).

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your inquiries and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with applicable laws (including telephony recording-disclosure and SMS consent requirements)

Call Recording & Disclosure

Frontbell answers calls on behalf of business customers. Calls may be recorded and transcribed. Where required by state or federal law (including two-party-consent jurisdictions), Frontbell discloses recording at the start of the call. The business customer is responsible for configuring disclosure language in jurisdictions with specific requirements.

Data Security

We implement appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission over the Internet is 100% secure.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Conversation data may be deleted on request, subject to legal retention obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise these rights, contact us at privacy@vaxio.ai.

Third-Party Services

Our platform integrates with third-party services (calendars, CRMs, payment processors, telephony carriers). We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Email: privacy@vaxio.ai
• Mailing Address: Vaxio Inc., Delaware, USA