Privacy Policy
Last updated: February 2026
Introduction
Vaxio Inc. ("Company," "we," "us," or "our") operates the Vaxio platform, Frontbell application, CE-OS intelligence engine, and FUSE integration layer. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information and conversation data in connection with our websites, applications, and services.
Information We Collect
We collect the following types of information to provide conversational execution services:
- Account Information: Name, email address, phone number, company name, business address, and payment information.
- Conversation Data: Voice call transcripts, chat messages, SMS exchanges, and customer service interactions processed through Brion. This data is stored securely and used only to improve service quality and user experience.
- Business Data: Customer information, job details, scheduling information, calendar data, and CRM information synced through FUSE integrations with third-party systems.
- Usage Information: How you interact with CE-OS, FUSE, and Frontbell, including feature usage, conversation length, integrations used, and performance metrics.
- Device Information: IP address, browser type, operating system, device identifiers, and call metadata (duration, timestamp, participants).
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your inquiries and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
Data Security
We implement appropriate technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us at privacy@vaxio.ai.
Third-Party Services
Our platform integrates with third-party services (ServiceTitan, Jobber, Google Calendar, etc.). We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@vaxio.ai
- Mailing Address: Vaxio Inc., Delaware, USA